Tell us about billing, technical, or partnership questions — we'll respond by email.
Use the form below for billing, technical, or partnership questions. We usually reply within one business day. For self-serve setup, start with Quick Start, the Connect Guide, or MCP Endpoint docs — then open Dashboard → Connect for copy-paste host config.
Include your team name if you already have a SmartGate account. For billing or Paddle receipts, use the email on your subscription. Do not paste live API keys into this form; rotate any key that was shared in chat or email.
SmartGate is an MCP-native intelligence layer—not an LLM proxy—so most technical tickets resolve faster when you tell us which host client you use, whether the failure is auth, tools/list, rate limits, or a specific smart_* tool, and whether Playground REST and MCP Connect diverge. Attach redacted Activity Log request ids when you have them; never paste live API keys.
Billing tickets should include the subscription email, team name, and whether the question is about platform fees, Gainshare, Paddle receipts, upgrades, or cancellation. Partnership and Enterprise notes should describe workload shape (research pipes, audit retention needs, shared workspace limits) without expecting invented ROI case studies on this form.
If you only need setup help, the docs path is usually faster: Quick Start, Connect Guide, MCP Endpoint, Tools Reference, then Security and Billing. Feature pillars (Token Control, Traffic Customs, Audit and Compliance) explain product intent in marketing language aligned with the Positioning Bible: five capabilities powered by seven primitives between AI and the world.
We aim to reply within one business day on business days in the support timezone published for the inbox you select. Complex Enterprise security questionnaires may take longer; say so in the first message if you have a hard procurement deadline.
Plan changes, invoices, Paddle receipts, seat counts, or refunds. Include the email on the subscription and your team name if you already have an account.
Inbox: billing@smartgate.network
MCP connect failures, tool-call errors, rate limits, or dashboard access. Name your client (Cursor, Claude Desktop, Windsurf, OpenClaw, …), whether the issue is auth / tools / limits, and any correlation or request id from Activity Logs.
Inbox: support@smartgate.network
Procurement, security questionnaires, private-cloud questions, or volume plans. We do not publish invented customer logos or ROI figures — describe the workload and constraints you need to evaluate.
Inbox: partners@smartgate.network
